THEORY OF SERVICE IN ISLAMIC ECONOMIC VIEWS

Abstract

Service is the company's ability to provide services that can provide satisfaction to consumers. This paper discusses the concept of service in Islam using a literature review approach. The concept of service according to Islam has 6 principles, namely the principle of helping (Ta'awun), the principle of providing convenience (at-taysir), the principle of equality (Musawah), the principle of mutual love (Muhabbah), the principle of gentleness (Al-layin), the principle of family (Ukhuwah). Islam emphasizes the validity of a service that has good intentions, namely: 1). The services provided are in accordance with customer expectations with maximum satisfaction. 2). There is a difficulty in providing services but consumers do not know it. 3). The occurrence of errors in providing services to customers avoids dissatisfaction with the work of service officers. Work culture as a servant who serves in Islam which refers to the characteristics of the Prophet siddiq, istiqamah, fathanah, tablight and amanah.